"I can't say enough about what a pleasure it is to have done business with such an amazing company over the past few years. Thank you for being a true example of knowing what customer service is and offering great value." Matt~
"First time customer. Thanks for exceeding my expectations!" Kevin~
"Thank you for getting our order to us on time. Our items were for a big job and I can't be more pleased at the service your warehouse staff provided to make sure we were taken care of. You've got a fan in me!" Kendra
"I just wanted to thank you guys for impeccable customer service. I ordered a very last minute gift, two business days before Christmas. I chose standard shipping and expected to give the present a few days late. Much to my surprise, FedEx delivered it the next business day and I was able to give the gift on item. Thanks very much!" Dom, 1/14/2013
"Wow! I ordered on Sunday night, my items were shipped Monday standard ground! Price is right, service is excellent and I will definitely order again." Cherry, 1/8/2013
"I ordered my husband a saw and drill bits and the sizes were off, which is my fault for not looking at the size chart. Both times I called, Jay was very nice and helpful. Thank you for a wonderful experience and I will be ordering more." Dina, 1/4/2013
"I would like to say thank you to the Jay. Your services are impeccable. I will continue to do business with you and recommend you to all my partners, friends and family. May I wish you and all the staff at High Yield a Merry Christmas and Happy New Year." Rebecca, 12/21/2012
"I went on Jays personal web site and ordered half a dozen items. - I was very impressed by the tremendous inventory. Product shipped very quickly and I was again impressed with the quality of the product that arrived. I am now a fan. Thanks so much – and wishing you a Very Merry Christmas!" Doug, 12/21/2012
"I just wanted to drop Jay an email to let you know how pleased I am with your company. I've ordered several times from Jay and have gotten good quality/fast service and it's been great! Thank you very much!" Janine, 12/19/2012
"I wanted to take a quick moment to thank you for such great products. My company absolutely loves these products! We use any excuse to spend time quoting your prices out, knowing your price will be lower and that you give us free tools. We are very pleased with your quality of product and the high standards within your company." Randi, 12/15/2012
"I would like to thank you for hiring such a wonderful employee. The customer service representative responded to all my requests thoroughly and in more than a timely fashion. He has made ordering from your company headache free. I would like to inform you that I will from now on order all my job supplies due to your customer service." Danielle, 11/8/2012
"In this day and age, it is very hard to find good help and associates who are intelligent and have skills in customer service. I was very lucky to have spoken with this particular customer service representative that day. And for his efforts, I hope he gets recognized for the way he handled my situation. He is a valuable asset to your firm because good associates are hard to find these days." Christopher, 11/1/2012
"I certainly appreciate your promptness in responding to my concerns. I will continue to shop at your website in the future due to your response. As a consumer, it is greatly rewarding to have solid customer service." Adam, 10/29/2012
"You guys truly have the best customer service. We have done a lot of business with you and will continue to do more. Thanks for standing out above your competition and making things right. I have a very excited little boy to be getting a new bag." Crystal
"What an excellent customer service representative. He was very professional, knowledgeable and helpful with product information and with placing my order. His customer service delivery was superb and she really made me feel like I was family. Please ensure you pass on my sincere thank you for her outstanding professional service and support! She made my day! Carlee
"Thank you! This level of customer service is more and more rare these days and I appreciate it." Jeremy
"I absolutely love Jay "Diggles". I have been shopping here for over a year and have never had one wrong order. I would recommend anyone to try out this website!" Shawn, 10/11/2012
"Thank you so much for all you do to support your customers. The customer service agent was so very kind as well as helpful in ordering the item I wanted. From the time I spent in Iraq to now, High Yield is my number one and only source for all my safety needs. Thank you very much." appreciate your message back." Mike
"Just ordered something yesterday and it was already here today! AMAZING! Thank you so much. I'll be ordering more from you guys!" Andrew, 4/27/2012
"I would like to take this time to thank you and your team for all your efforts. I received my package at work today. I cannot express to you how much I appreciate all the time and effort that was taken to resolve this. I would especially like to thank the customer service agent. I have dealt with a lot of issues but it has been a long time since I had someone like himself take the *extra time and mile* to extend special attention in resolving this. Again I appreciate everyone's help." Patti, 4/10/2012
"Thanks for your help, I appreciate you waiving the return label fee. Everyone I have dealt with has been more than helpful and it is a comforting gesture. I really enjoy your website and appreciate your stellar customer service and look forward to doing business with you in the future. Much Appreciated." Tanner, 4/3/2012
"I would like to sincerely thank you for your prompt and courteous manner in resolving the issue. Your company customer satisfaction policy is proof that good customer service does really still exist. I have enjoyed doing business with High Yield and plan to become a loyal customer. I will be sure to pass along as many customer referrals as I can for your business to my family and friends." Jody, 3/30/2012
"I just spent a stress filled hour on your website trying to find a gift. I just about quit and decided to call customer service. A representative helped me quickly and efficiently. At the end he said, "don't be stressed out." That was very thoughtful and was a beautiful end to a bad day. Jay heard me chuckle after being so stressed and said, "that's good to hear you laugh." What an awesome person! I wish I had that kind of happy, helpful person working for me. Congrats on hiring good people!" Jake
"I just had to tell you what a wonderful experience we had as first time shoppers with you all. I ordered Sat. just to realize that I selected the wrong shipping preference. So I emailed and got a response first thing in the morning and problem fixed! To top it off we got our items today! Wow. I am taken back by the awesome customer service (a rare find now-a-days)! We are a fan of you guys now and will sing your praise and tell all our sub contractors! You rock! Thanks so very much." Allison, 12/27/2011
Jay Wilding E: Jay@ToolsfortheTrades.com O: (888) 303-0711 ext. 1017 F: (480) 303-0015
At High Yield Industrial, it is truly an honor to attend work every day and to lead a family of talented people as we all strive to make the lives of our customers better. My highest priority is to make sure my environment is low-stress, beneficial for my employees, customers, and fertile for growth. After spending decades in sales, I know that it is not always about "making the sell." It is about building a relationship that can stand the tests of time. So, I do not think of myself as a salesperson or a manager of salespeople. Ultimately, I am a professional relationship builder and lead others as they build long- lasting relationships as well.
Relationships are everything to me. I love not only helping my employees and customers, but I enjoy building long-term relationships with them at High Yield Industrial.
My goal is to bring honestly, integrity, and the highest level of personality to my company and to each customer. Please feel free to reach out with any question or concern for our products, service or my teammates. I'm always happy to help.
Some men have thousands of reasons why they cannot do what they
want to, when all they need is one reason why they can."
-- Willis R. Whitney.
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